Terms & Conditions

Welcome to Iana Heel. By using our e-commerce website and purchasing our ladies couture garments, you agree to the following terms and conditions:

1. General

   • By accessing and using this website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
   • We reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

2. Product Descriptions

   • We strive to ensure that the product descriptions and images are as accurate as possible. However, we do not guarantee that the descriptions, images, or other content are completely error-free, complete, or current.
   • All items are handmade, and slight variations in color, design, and detailing may occur.

3. Pricing and Payment

   • All prices listed on the website are in British Pound. and are subject to change without notice.
   • We accept PayPal payments only. 

4. Shipping and Delivery

   • We offer shipping to various locations. Shipping fees and delivery times vary depending on the destination and shipping method chosen at checkout once address is provided. 
   • We are not responsible for delays caused by the shipping carrier or any customs clearance processes.

5. No Refund Policy

   • All sales are final. We do not offer refunds or exchanges for any purchases.
   • Please ensure that you review your order carefully before making a purchase. If you have any questions about a product, feel free to contact our customer service team before completing your purchase.

6. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us within [specified time frame, e.g., 7 days] of receipt. We will arrange for a replacement or repair at our discretion.
   • Proof of damage or defect, such as photographs, may be required.

7. Privacy Policy

   • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more details on how we collect, use, and protect your information.

8. Intellectual Property

   • All content on this website, including text, images, graphics, logos, and designs, is the property of Iana Heel. and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

9. Governing Law

   • These Terms and Conditions are governed by and construed in accordance with the laws of England. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England.

10. Contact Information

    • If you have any questions or concerns regarding these Terms and Conditions, please contact us via the contact form.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.